Frequently Asked Questions
How much does shipping cost?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices:
- Most items are $4.99 for one item + $1.99 per additional item
- Hoodies are $6.99 for one item + $1.99 per additional item
- Sweatshirts are $6.99 for one item + $1.99 per additional item
- Mugs are $5.99 for one item + $3.99 per additional item
- International shipping costs an additional $2.00
All prices are in USD.
How long will it take to ship my order?
What are the sizing specs of my order?
I’m having issues placing an order.
What is the status of my order?
I need help with a late order.
Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact customer service at https://www.911memorialshop.com/contact.
You can keep track of your order at any time by visiting https://www.911memorialshop.com/orders/track.